Weared and personalized items will not be exchanged or refunded.
Return shipping fees are at your charge and not refunded.
Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
Sale Policy
Exchanges and Refunds
We have a 14-day refund or exchange policy, which means you have 14 days after receiving your item to request an exchange or a refund. All clearance items are final sale.
To be eligible for an exchange or a refund, your item must be in the same condition that you received it. It cannot be damaged, soiled, washed, altered or worn. Items that smell of smoke, perfume or have pet hair on them will be not be accepted for exchange. You’ll also need the receipt or proof of purchase.
If an outfit does not meet your size or style requirements, we're happy to assist you with an exchange as long as the preferred size or style is in stock.
To start an exchange, you can contact us at [email protected]. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can look into it and make it right.
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