Return shipping fees are at your charge and not refunded.
Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
Sale Policy
SHIPPING POLICY
All items sold are READY TO SHIP! All orders placed before 2pm GMT will be dispatched the next working day.
All items are sent by first class recorded/tracked delivery and may require a signature upon receipt. This applies to both EUROPEAN and INTERNATIONAL orders.
APPROXIMATE DELIVERY TIMES:
UK: up to 2 working days
EUROPE: up to 5 working days
USA CANADA: 7- 15 working days
REST OF THE WORLD: 7- 15 working days
Please do feel free to contact me if you have any queries about shipping.
Your item(s) will arrive neatly packaged, perfect for gift giving. All efforts and precautions are taken to ensure a safe and undamaged delivery.
We will be happy to exchange or replace faulty items within 30 days of original shipment.
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase.
All items must be returned unused and in their original condition in order for a refund or exchange to be processed, less shipping.
In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange.
If damage occurs during delivery, we will be happy to recreate the original piece. However, many of our pieces are limited edition and recreating may not always be possible.
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