Weared and personalized items will not be exchanged or refunded.
Return shipping fees are at your charge and not refunded.
Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
Sale Policy
DescriptionShipping and ReturnsPolicy We gladly accept returns, unworn clothes and always equipped with all security labels and shipped to us within 3 days of receipt. Items must be returned new, unused and with all tags still attached. Returns that are damaged, soiled or tampered with will not be accepted and will be returned to the customer. You must send us an email to [email protected] within 3 days where you received the items with your order number and the reason you want to return your items. Your payment will be credited to the credit card of the original buyer. Returns for refund are made within 5 business days of receipt of the item. However, card refunds can take up to 10 business days for your bank to complete. Depending on their processing time. This can vary considerably between card issuers, and unfortunately we are unable to influence that. We only refund the shipping costs in case of error in the order or defective purchase. Items advertised as free shipping that are returned for refund will be charged a handling fee.
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