Personalized items will not be exchanged or refunded.
Return shipping fees are at your charge and not refunded.
Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
Sale Policy
The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs. In case of order to a country other than metropolitan France you are the importer of the product (s) concerned. Customs duties or other local taxes or import duties or state taxes are likely to be due. These rights and sums do not fall within the scope of the company All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for in articles 1641 and following of the Civil Code. If a product is sold, it can be returned, exchanged or refunded. All complaints, requests for exchange or refund must be made by ... email phone (see post) within 15 days of delivery. The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, notice ...). Shipping costs will be refunded on the basis of the invoiced price and the return costs will be reimbursed upon presentation of the proofs. The provisions of this Article do not prevent you from enjoying the right of withdrawal provided for in Article 6.
USD $
