The dress is really beautiful and I'm very happy. The delivery was however a little laborious, but the seller has made the necessary so that I can receive the dress before the deadline of which I made him part.
La robe est vraiment très belle et j’en suis très contente.
La livraison a en revanche été un peu laborieuse, mais le vendeur a fait le nécessaire pour que je puisse recevoir la robe avant l’echeance dont je lui ai fait part.
Disappointment! The dress turned to OK luckily enough the customer care procedure was a mess. I have been asked to do so, but it is also time for the wedding (even though it is supposed to be faster than the delivery delivery). My dress left Toronto then had a stop in NY and then Jamaica (!) To go back to NY and finally arrives in France ... The delivery company could not call me theirs ... Long story short, I got my dress after I ordered it. I understand the delivery company is partially to blame, but the seller took a while to deliver the package. Moreover, the lack of assistance was a total nightmare. At the end of everything, my request for free shipping was rejected. However, I would like to extend my sincere gratitude to the customer care team. In conclusion, if you are not in a hurry (16 days did not seem like one to me but well ..), products are good.
Disappointment !
The dress turned out OK luckily enough but the customer care procedure was a mess. I explicitly asked for an express delivery (for a wedding) but received my dress 20 days after I ordered it, way too late for the wedding (even though delivery time was supposed to be 10 days and even faster with the express delivery).
My dress left Toronto then had a stop in NY and then Jamaica (!) to go back to NY and finally arrive in France...
The delivery company couldn't call me when delivering as the sender did not include my number, instead put theirs ... Long story short, I got my dress a month after I ordered it.
I understand the delivery company is partially to blame, but the seller took a while approving the sell and delivering the package. Moreover, once the sell was approved, the lack of assistance regarding the delivery was a total nightmare. At the end of everything, my request for the shipping fees refund was rejected.
However, I would like to extend my sincere gratitude to Afrikrea customer care team as they have been nothing but understanding and helpful and took the initiative to process the shipping fees refund!
In conclusion, if you are not in a hurry (16 days didn't seem like one to me but well..), do not hesitate to order from this seller - products are good.
Received beautiful fabric but shipping too important
Reçu beau tissu mais frais de port trop important
Translated automatically View original